We offer flat rate shipping of $4.95 for all orders under $40 & free shipping on all orders over $40.
Shipping to the US
Online orders placed with “Flat Rate Shipping” may take up to 24 hrs to process before shipping from our warehouse (Excludes weekends). Estimated delivery dates depend on location and are typically scheduled to arrive 4-5 days after an order has shipped.
Change of address?
Email us at info@loverspill.com for address updates, must be 24 hours before order placement.
What are the payment options available?
We accept all major credit and debit cards through our Payment system. We also accept Apple Pay as well. If your card was declined then please do not worry, simply contact us and we will advise you.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excluding Sunday), sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at info@loverspill.com and we can give you real-time information on whether your order has been dispatched or not.
It always takes 2 to 4 days before the package is checked into the carrier’s tracking system.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and a video, and send them to info@loverspill.com We will arrange a new shipment within 24 hrs. We are not responsible for any damages to boxes, cases, or other packaging. This is the carrier’s responsibility to handle them with care, we have no control over this.
Can I cancel or change my order?
We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes if your order hasn’t already been shipped. Once your order has been shipped we will not be able to change the order.
What Is Your Return Policy?
Changed your mind? Our 14-day return policy gives you ample flexibility, no questions asked. The confidence we have in our supply chain and products underpin our commitment to our customers. Terms and conditions apply.
Why did I not receive a confirmation email after placing the order?
There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don’t have a tracking number, when will I get it and how can I contact you?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at info@loverspill.com for an update on your tracking.