We know that shopping and ordering online is a different experience than shopping in brick and mortar stores. However, we hope to craft an experience that is user-friendly, engaging and helpful as you browse our online pleasure boutique. Here is a list of frequently asked questions from shoppers like you, our policies and quick tips for having a successful ordering experience.

How to create a account?

  1. Click the button called “My Account”
  2. Next click register and enter your email.
  3. After registering a password will be emailed to you.
  4. You can now login to the “My Account” section and order or add your billing and shipping information.

I haven't received my item. What can I do?

Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from us for USPS or UPS. If you have not received your Tracking Number, please contact us and we will look into this for you immediately.

If you haven’t received your order and you have a tracking number, we urge you to contact your local USPS/UPS Office in the first instance. They will have more accurate information regarding the status of the delivery.

Do you ship discreetly?

All orders are shipped in 100% discreet packaging.

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, USPS or UPS.

Please note that the standard delivery time of 2-3 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of our, and courier’s, control. Packages are not shipped nor delivered on weekends and local public holidays and may vary due to external factors outside of our, and our courier’s, control.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of our and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the courier’s website.

Can I return a order?

Within 1-2 days of receiving the package you may contact us to return the product. You will need to email us for a return authorization number and a return cannot be made without the return authorization number. All returns will need to be made within 14 days.